Crypto FAQ
Unlock deeper crypto insights and accelerate growth with our AI-powered analytics. Make data-driven decisions with confidence to achieve exceptional results.
Your security comes first. Stormridge Dexmint uses bank-grade encryption, two-factor authentication (2FA), and cold storage to protect your digital assets. We comply with strict financial regulations in Philippines and undergo regular audits. Funds are insured against unauthorized access, so you can use our trading platform with confidence.
- Clear step-by-step guides and 24/7 support
- Practice risk-free with virtual funds in a demo account
- Automated tools that handle the heavy lifting for you
- Get started with as little as and learn as you trade.
Bank card withdrawals are processed within 1–3 business days for most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Actual processing times may vary depending on your bank and account verification status.
As a trading platform, we generate revenue through premium features and volume-based partnerships with exchanges—not from user fees. There are no hidden charges; you'll always see the exact transaction amount before you confirm.
Yes. The Stormridge Dexmint trading platform is available in most countries worldwide—98+ and growing. On the official website, simply select your country during registration to confirm availability and see local payment options. We comply with all applicable local regulations to keep your trading safe and compliant.
- AI-powered recommendations: Get personalized coin suggestions tailored to your risk level
- Ready-made portfolios – Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals – Real-time buy and sell alerts for leading cryptocurrencies
Get 24/7 support via live chat on our official website or by email at info@stormridge-dexmint.com. For urgent concerns, our average response time is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA, CySEC] authorities
- Regular audits conducted by independent firms
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Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country’s regulations
- KYC verification is required where mandated by law
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Your Funds Are Secure
- Bank-grade security, just like your online banking
- 95% of assets are stored securely offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers via SEPA or SWIFT - 0% fee
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT) with 0% fees
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For any inquiries, please contact our partner broker directly via their official website. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get started. If you encounter any issues with your trading platform’s support, reach out to us and we’ll work to resolve the matter.
Support Hours
Our customer support team is available 24/7 without interruption. In the rare case you can’t reach us immediately, our specialists will respond to your request as soon as possible.
